FREQUENTLY ASKED QUESTIONS

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Welcome to VSEXDOLLS.COM Do you have questions about our sex dolls? We have made a list of frequently asked questions and relevant answers. The list of questions is always growing, so you can always return to get the latest information. Please contact us if you have a question we have not answered here.

1. ORDERS

How to order a sex doll?

1. Browse our extensive line of dolls and select your match.

2. Review the description, then select the custom options that are available to make the doll even more amazing

3. Click the ‘Ad to Cart’ button after you have added your custom options. A pop-up will appear that includes “View Cart’ and ‘Check Out’ options.

4. If you selected the ‘View Cart’ button in step #3, you will be redirected to view your final order. At this point you may enter your coupon code for any discount you are entitled to. Then click on the ‘Proceed to Checkout’ button to reach the ‘Checkout’ page. If you clicked on the ‘Checkout’ button in step #3, you will go directly to the ‘Checkout’ page. We highly recommend using the ‘View Cart’ option at this point to make sure your order is exactly as you selected, as this will eliminate any issues when your doll is produced to your specifications.

5. Also on the ‘Checkout’ page, you can fill in any order details, including your full name, email address, point of delivery address, and any other applicable information.

6. Once the order details are completed, it is time for your payment. To ensure your security, we use anti-fraud (SSL encrypted) technology. You can click on the ”Proceed to PayPal’ button, or select another credit card option.

Note:

  • If you choose a credit card or debit card payment options, you will be redirected to the PayPal website to proceed. On that website, you will have the option to use your credit or debit card without a PayPal account.
  • For payment security, we highly recommend establishing and using a regular PayPal account, since PayPal will return your money if the product isn’t what you expected.

Will I get freebies?

Of course! When you buy a sex doll from vsexdolls, we do provide some free gifts. We always include and instruction manual, wig, comb, vaginal irrigator and even a soft blanket for your doll. As an extra bonus, we will select some casual and “fun” (for you we hope!) lingerie in character for the doll you selected.

Why consider VSEXDOLLS?

VSEXDOLLS aims to provide you a memorable experience when you shop on our online sex doll store by offering high-quality affordable sex dolls with great customer service. We have built up strong relationships with these top sex doll brands like 6YE Doll, WM Doll, JY Doll, SY Doll, 3X Doll, and AS Doll. In addition, we design and manufacture our own dolls. You will find the top quality dolls with most competitive price on the VSEXDOLLS.COM

We are committed to offering a wide variety of dolls to satisfy the diverse tastes of our customers today.

Use the catalog tools on our main page to discover your ‘perfect’ doll.

What happens after I place my order?

  1. Within 12 hours you will receive a confirmation email as soon as the final payment has cleared.
  2. You can expect your sex doll to arrive in just 1 to 2 weeks. Standard dolls are produced in just 1 to 3 business days, plus an additional 5 to 12 days to ship and arrive at your door. Custom dolls can take up to a month to produce depending upon the options you chose.
  3. Once your doll is ready for shipping, you will be notified and tracking information via FedEx or UPS will be provided.
  4. Feel free to contact us at any time if you have questions during this process. Our goal is to get your doll delivered as soon as possible.

Can I cancel my order?

Yes you can. As soon as possible, send your cancellation request to sales@vsexdolls.com. The following rates for cancellation and restocking fees apply based on when you notify us of this request:

  • Within 4 hours- you are fully refunded.
  • Within 24 hours- you will receive an 80% refund.
  • Within 48 hours- you will receive a 60% refund.

Please note: You cannot cancel an order for a ‘custom’ doll at anytime. We cannot refund you for a doll made to your specifications.

2. PAYMENT

How can I pay?

VSEXDOLLS offers two payment options for your security: PayPal or Credit cards

Can I use a Promo & coupon code?

Yes, you can! Whenever we run promotional offerings, you may apply this advertising code to your order by typing it in or copying and pasting it into the coupon code box and then clicking the ‘Apply coupon” button to revise your cart total.Please note: he coupon code box is present on both the ‘Cart’ and ‘Checkout’ pages.

Are my online payments secure?

Your privacy and payment security are very important to us!

VSexdolls uses the SSL protocol to encrypt all information. You can see the green padlock to the far left on the URL bar followed by ‘https://’ rather than just ‘http://’ which is non-encrypted.

Our back end (corporate) system is fully protected and we use PayPal for additional safety and privacy

3. SHIPPING

Do you ship worldwide?

Yes. We ship to customers all over the world. Please feel free to contact us via email at sales@VSEXDOLLS.com to discuss how we can deliver a doll to your country if you are not in the regions of North America, Europe, Oceania, or Asia.

What is the shipping cost?

Vsexdolls offers worldwide free shipping for your convenience. There are no hidden fees, guaranteed. Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to.

How long does shipping take?

Typically, from 5 to 12 days. Once payment has been made, we immediately start manufacturing the doll you have selected. Standard dolls are produced in just 1 to 3 business days, plus an additional 5 to 12 days to ship and arrive at your door. Custom dolls can take up to a month to produce depending upon the options you chose. Most dolls arrive after 7 days of placing your order.

How to get my tracking number?

A tracking number is emailed to you as soon as your doll is ready to ship.

4. CUSTOM SEX DOLL

Can I customize my own sex doll?

Yes. For each model, we have a large variety of options available to you, such as; height, skin color, hair etc., to allow the customer to design a companion from their own individual preferences.
You can even further design your perfect doll by providing us with some images. Click here to know more details about custom sex dolls

How much does a custom doll cost?

You add additional features to the standard dolls and options we offer, and then you will see the adjustments to pricing reflected from those choices. If you decide to go further and fully customize your companion with photographs illustrating your desired model, please contact us and we will provide you with a quote.

Generally, the taller a doll is, the more expensive it will be.

5. ABOUT SEX DOLLS

What should I do if my sex doll suffers damage?

Don’t worry. These models are very durable and can withstand some abuse because our materials are good. If the doll has sustained major damage, we always recommend contacting customer service so the doll can be returned to the factory for repair. If the doll has only suffered ‘minor’ damage, then you can do some simple repairs yourself.

When a doll is under pressure for extended periods of time, its surface will give way and lose it’s original shape. In this instance, you can cover the affected area with a towel and pour boiling water on it for 10 seconds. Then put on some gloves and pat the area. Sometimes you will need to repeat a couple of times until the dimpled area regains its normal shape. Don’t worry about damaging the skin since the TPS material the doll is made from can withstand temperatures as high as 200 degrees Celsius or 392 degrees Fahrenheit.

  • Repairing the sex doll’s surface damage

In the course of daily use or improper operation, it is easy to cause damage to the skin of the doll. Sharp objects or contacting rough surfaces can scratch the doll’s delicate skin. You can take action to easily make repairs in this situation.

First, gather the following supplies- silicone adhesive, a mild detergent, warm water and repair tools. Generally, doll manufacturers supply a special glue, but you can also purchase it locally. A sharp pair of scissors is a must! Take the mild detergent and warm water to clean the lacerated area. Then dry it with a clean towel. It is a good idea to wear clean latex gloves during this process. This cleaning will help to prevent staining so it will not alter the appearance of your doll.

Secondly, apply a thin layer of glue evenly to both sides of the laceration (cut). A common mistake is to apply more glue than is needed. The glue will melt and bond the two sides together. Applying too much glue may melt the area and result in further damage. Just a little glue is necessary.

Finally, apply a very thin layer of glue over the surface of the repair and wait about a half hour for the glue to dry. Keep in mind, when a repair like this is made, that part of your sex doll will be very fragile. Take care not to damage it again, especially in the same area.

  • Removing colored stains from sex dolls

You will need to gather the following supplies- mild detergent, cotton balls and stain remover. Dip a cotton ball into the stain remover and apply directly to the stained area of your doll. It normally takes 3 to 5 hours for the stains to disappear, so be patient. Then clean the area with mild soapy water and dry with a clean towel. If the stain is still present, repeat the steps of the process as we described.