Q: Where do our sex dolls ship from? 
A: All orders are shipped from our local warehouses at United States and Europe.

Q: How long will my order take to be delivered? 
A: All orders will be sent by DHL/UPS/FedEx etc. In-stock dolls can be delivered in 5-10 days.

Q: How do I track my order? 
A: Once shipped you’ll receive the shipment tracking information by email as soon as it is available. We use DHL/UPS/FedEx as our main shipping partners. When you have your tracking information you can check the status and location of you shipment on the respective website.

Q: What countries to do you deliver to? 
A: We deliver to USA, Canada, and most of Europe. Not sure if your country is included? Please contact us at sexdollpro@outlook.com

Q: Will my sex doll look the same as in the pictures? 
A: Yes, depending on the customization options you select the doll your receive will be the same as the doll pictured in the product photos. Some things to note, the product photos were taken using professional lighting and photography, also the clothes are not included. 

Q: Do the sex dolls come with the outfits?
A: The clothes in the photos are not included, they are just used for the photoshoot only. However we do include a small garment in each order, this is usually a dress.

Q: What about returns, cancellations, refunds? 
A: We do have a policy that covers damaged products and order cancellations. You can read the full details on our SHIPPING POLICY & RETURNS POLICY page.

Q: What materials are the sex dolls made of? 
A: Our sex dolls are made of a material called Thermoplastic Elastomer, more commonly known as TPE. TPE is the most popular and recommended material for making sex dolls. This is because of it’s unique combination of softness and durability. It is soft enough to mimic the feel of women’s skin, yet tough enough to resist damage.

Q. Can I trust you to protect my privacy and security?
A. Yes, protecting your personal data is very important to us. Given that we are a business built on the Internet, we know just how crucial it is that your information be safeguarded. We will work to protect your confidentiality through every step of the ordering, fulfillment, and shipping processes. We don’t store any unnecessary data on our computers, which means your information won’t be compromised or accessed inappropriately. We only ship discreetly and we also don’t share any data with third party marketing firms, which means you don’t have to worry about ending up on a mailing list — or having anyone else learn that you shopped with us. Our trained, personable, and knowledgeable sales staff will never discuss the fact that you shopped with us with anyone outside the company. They will always take you seriously, always treat you with respect, and always hold your privacy in the highest regard. You can’t enjoy your sex doll if you are worried about your privacy. That’s why we work so hard to protect it. Furthermore, our website is encrypted and secure to protect all data and transactions.

Q. Is this like a blow up sex doll?
A. Absolutely not. The first sex dolls made widely available to the public were cheap, inflatable dolls. These are not good sex toys. They are ugly, unrealistic dolls that, even if they do have usable orifices for sex, usually aren’t that comfortable. You don’t want one of these abominations in your home. You want a high-quality, realistic love doll, something that turns you on and that also feels good. A blow up sex doll is none of these things. It’s a cheap sex toy that often has rough edges and offers a very poor sexual experience overall. No serious doll lover would consider an inflatable doll to be an acceptable alternative. Never short-change yourself by purchasing one of these.

Q. What’s the best way to put my sex doll away when I'm not using her?
A. When you first bring your sex doll home, everything about her is exciting. It may be the case eventually, though, that you want to put her aside while you’re not using her. This can present some challenges. Your sex doll is the size and weight, at least roughly, as a petite woman. That means that you have an entire person lying around who cannot move on her own. You will need to move her to keep her where you want her when she is not in use.

The best place to store your doll is right in bed, laid out in a natural pose. This puts the least amount of stress on her internal skeleton and is the most gentle on her synthetic flesh. Most customers generally leave their sex dolls in their beds for this reason, but you could also put her on a couch or in a chair, in a closet (just don’t fold her up too tightly), or anywhere else that you can put her down gently and not twist her body too tightly to make her fit.